Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email address, postal address)
• Service enquiry details and requirements
• Property information relevant to services requested
• Payment and billing information
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process service requests and bookings
• Communicate with you about services, appointments, and updates
• Send invoices and process payments
• Respond to your enquiries and provide customer support
• Comply with legal obligations and industry regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• With professional service providers who assist us (e.g., payment processors, accounting services)
• To protect the rights, property, or safety of LSJD, our customers, or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under GDPR and UK data protection law, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another party

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records and invoices are typically retained for at least 7 years in accordance with UK tax and accounting requirements.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us: