Accessibility Statement
Committed to Digital Inclusion
WCAG 2.1 Level AA Conformance
LSJD Plumbing & Heating is committed to ensuring digital accessibility for people with disabilities. This website has been designed and developed to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, an internationally recognised standard for web accessibility.
Our Commitment
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and strive to adhere to the accepted standards and guidelines.
This website is regularly reviewed and tested to ensure it meets accessibility standards. We continually improve the user experience for everyone and apply the relevant accessibility standards to achieve these goals.
Accessibility Features
Keyboard Navigation
Full keyboard navigation support allows users to navigate and interact with all website features without a mouse.
Screen Reader Compatible
Semantic HTML, ARIA labels, and proper heading structure ensure compatibility with screen readers like JAWS, NVDA, and VoiceOver.
High Contrast & Colour Accessibility
All text meets WCAG 2.1 Level AA contrast ratios (4.5:1 for normal text, 3:1 for large text). Information is not conveyed by colour alone.
Clear Focus Indicators
Visible focus indicators on all interactive elements help keyboard users understand their current position on the page.
Accessible Forms
All form fields have associated labels, clear error messages, and helpful instructions to guide users through form completion.
Alternative Text for Images
All meaningful images include descriptive alt text. Decorative images are marked appropriately for screen readers to skip.
Responsive & Mobile Accessible
Fully responsive design works across all devices and screen sizes, with touch targets sized appropriately for mobile users.
Semantic HTML Structure
Proper use of HTML5 semantic elements (header, nav, main, footer, article, section) provides meaningful structure for assistive technologies.
Standards & Guidelines
This website conforms to the following standards:
- WCAG 2.1 Level AA
Web Content Accessibility Guidelines published by W3C
- EN 301 549
European accessibility standard for ICT products and services
- UK Equality Act 2010
Legal requirements for accessibility in the United Kingdom
Testing & Evaluation
We use a combination of methods to ensure accessibility:
Automated Testing Tools
Regular scans using industry-standard accessibility testing tools to identify potential issues.
Manual Expert Review
Thorough manual testing by accessibility experts following WCAG 2.1 success criteria.
Screen Reader Testing
Regular testing with multiple screen readers including JAWS, NVDA, and VoiceOver.
Keyboard Navigation Testing
Complete site navigation using keyboard only to ensure all functionality is accessible.
User Testing
Real-world testing with users who have disabilities to gather valuable feedback.
Known Issues & Limitations
While we strive for full accessibility, we are aware of the following considerations:
- •Some third-party embedded content (such as social media widgets) may not be fully within our control and may not meet all accessibility standards.
- •Older PDF documents are being progressively updated to meet accessibility standards. If you require an accessible version of a PDF, please contact us.
- •We continue to work on improving accessibility and welcome feedback on any barriers you encounter.
Feedback & Contact
We welcome your feedback on the accessibility of this website. If you encounter any accessibility barriers, have difficulty accessing any content, or have suggestions for improvement, please contact us:
Contact LSJD Plumbing & Heating
We aim to respond to accessibility feedback within 5 working days and will work with you to provide the information in an accessible format within 10 working days.
Technical Specifications
This website relies on the following technologies to work:
- HTML5
- CSS3
- JavaScript
- ARIA (Accessible Rich Internet Applications) attributes
These technologies are relied upon for conformance with the accessibility standards used.
Updates to This Statement
This accessibility statement was last reviewed and updated on January 2025.
We regularly review and update this accessibility statement as we continue to improve the accessibility of our website. As we implement new features or make changes to the site, we ensure they meet our accessibility standards.
For more information about our commitment to your privacy and data protection, please see our Privacy Policy.